Response #154 (flash)

 when i was in med school, i opened a box of baby cookies (my
 wife liked 'em) and a bunch of moths flew out. we sent the box (and
 moths) to company HQ with a very stern letter, implying grave
 consequences if they didn't meet our demands, to be specified later.
 
 they sent us a very conciliatory letter and offered to have their
 counsel meet with us. 
 
 we went to the meeting with another med student who was pretending to
 be our lawyer. 3 piece suit; briefcase; attitude; he had it all. 
 
 we got there and they had several people; management and legal. they
 wanted to know what we would settle for.
 
 i made a short talk about how america trusts this company, and how we 
 felt our trust in them was betrayed. i said our friend would detail 
 our demands.
 
 he pulled out some papers from his briefcase and said that not only
 did we want a complete refund of the purchase price of the cookies
 (INCLUDING sales tax) but that we *insisted* on reimbursement for
 postage. our final figure was $2.19. this all said without a smile.
 
 the look on their faces was priceless. both management types reached
 for their wallet at the same time. 
 
 we insisted on exact change  . . . 
 
                                %^)
  

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