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Tue May 6 22:33:31 PDT 2008
Mail is back - it will take a little while for the backlog of email to be delivered.
All systems are running normally.
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Mon May 5 11:40:18 PDT 2008
Scheduled Mail Upgrade: Tuesday, May 6th between 8pm-midnight Pacific time, we will move mail.well.com, the incoming mail server, as part of our server virtualization project. Incoming mail received during this period will be delivered after a delay.
You will not be able to send POP mail using smtp.well.com as you will not be able to authenticate with the incoming mail server. Sending with WELL Webmail or with UNIX Mailers will be uninterrupted.
Conferencing and user Web pages will be available during the mail downtime. We apologize for any inconvenience.
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Wed Apr 9 05:16:17 PDT 2008
All systems are running normally.
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Tue Apr 8 14:57:40 PDT 2008
Our mailserver is up, though work continues to determine the cause of the outage and address any outstanding problems. No mail has been lost. Mail delivery will be slow as the server processes the backlog.
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Tue Apr 8 09:41:15 PDT 2008
We're working on problems with mail. Incoming mail is being spooled on the server and will be delivered when the server is serving again. Thank you for your patience.
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Mon Mar 10 13:20:32 PDT 2008
Scheduled Downtime: Tuesday, March 11th, between 6:00 and 9:00 pm Pacific Time, we will move our www server as part of our server virtualization project. Member Web pages and some top pages of The WELL will be unavailable temporarily at some time during this window. Bookmark user.well.com now to log in to WELL conferences during the move.
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Thu Mar 6 16:28:34 PST 2008
The downtime scheduled for this evening has been postponed to Monday, March 10th.
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Wed Mar 5 12:17:45 PST 2008
Scheduled Downtime: Thursday, March 6th, between 6:30 and 9:30 pm Pacific Time, we will move our www server as part of our server virtualization project. Member Web pages and some top pages of The WELL will be unavailable temporarily at some time during this window. Bookmark user.well.com now to log in to WELL conferences during the move.
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Fri Feb 15 16:44:08 PST 2008
Webmail Downtime: Tuesday, February 19th, between 6:00 and 8:00 pm Pacific Time, we will move webmail.well.com as part of our server virtualization project. All other mail functions will remain available. Both delivered and undelivered mail will be handled normally while
webmail access is down. Thank you for your patience.
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Tue Feb 5 11:40:52 PST 2008
Short Mail Outage: Wednesday, February 6th sometime between 6:00 and 7:00pm Pacific time, we will move smtp.well.com, the outgoing mail server, as part of our server virtualization project.
Incoming mail received during this short period will be delivered after a delay. Outgoing mail using using Webmail or Pine will queue until the server is up again. If you use your ISP's outgoing mail server for outgoing POP mail, it will not be interrupted. Conferencing will still be available during the mail downtime. We apologize for any inconvenience.
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Thu Jan 31 15:32:58 PST 2008
The planned email downtime has been postponed. We will announce
as soon as we can reschedule, probably early next week.
All systems are up and running.
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Wed Jan 30 12:07:19 PST 2008
Brief Scheduled Mail Downtime: Thursday, January 31st between 6:30 and 7:30pm we will move smtp.well.com, the outgoing mail server, as part of our server virtualization project.
Incoming mail received during this short period will soft-bounce and be delivered after a brief delay. Outgoing mail using using Webmail or Pine will queue until the server is up again. If you use your ISP's outgoing mail server for outgoing POP mail, it will not be interrupted. Conferencing will still be available during the mail downtime. We apologize for any inconvenience.
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Weds Jan 24 17:44:45 PST 2008
Thursday tasks were completed in just under an hour. We are back up using yet another virtual server in the group. All systems are up and running.
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Weds Jan 23 15:33:45 PST 2008
Scheduled downtime: Thursday, Jan 24 between 4:00 and 7:00 pm Pacific Time we will transfer another server over in our energy-saving server virtualization project. Web access to the conferences will be unavailable during some or all of this time. There is also a small chance that some email customers will experience delays receiving some of their email during that time. If you are one of those few, the delay in delivery of any such pieces of mail will be temporary. We're sorry for any inconvenience.
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Tue Jan 22 13:47:58 PST 2008
Between about noon and 2pm Pacific time, we had intermittent dropped connections on all systems at The WELL. The problem was upstream from our collocation facility.
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Tue Jan 15 09:45:26 PST 2008
Mail at The WELL was interrupted between 2am last night and 8:40 this morning (Pacific Time). Senders received bounce messages. We apologize for any inconvenience.
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Fri Jan 11 16:57:34 PST 2008
A brief downtime is scheduled for Monday, Jan 14 between 6:00 and
7:00 pm Pacific Time for maintenance. Picospan, all other shell
connections and registration will be unavailable. If you normally use Pine for your mail, you might wish to use WELL Webmail during the downtime. We're sorry for any inconvenience.
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FRI Nov 16 13:47:56 PST 2007
Web access to the conferences was down for less than a half-hour.
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Sun Nov 11 18:51:56 PST 2007
We're back!
The server move is complete, most services are already restored.
We are cleaning up the details.
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Wed Nov 7 15:45:07 PST 2007
Scheduled Downtime: Beginning this Saturday, November 10th at 6pm Pacific Time, The WELL will be moving our servers to a more modern and disaster-resistant colocation site. All servers will be powered down, moved, and brought back up at the new location. During that time, our IP numbers will change, though the names of our servers will stay the same. Barring unforeseen difficulties, we expect to have everything back by noon Sunday. During the downtime, properly configured mail to WELL addresses will soft-bounce and be delivered after a delay.
If you attempt to access well.com, you will likely get an error message, which you can ignore.
If you have put IP numbers instead of server names in your mail program,
firewall, or other programs you use to access your WELL account, you should
change them to their respective names to speed up your ability to use the
servers at the new location.
www.well.com (Web site)
user.well.com (Web login to conferences)
webmail.well.com (Webmail email site)
well.com (Picospan login and ftp)
smtp.well.com (outgoing email server - POP mail)
mail.well.com (incoming email server - POP mail)
If you must use the IP numbers, get the new ones from the IP discussion in the Welltech Conference.
We apologize for any inconvenience.
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Fri Oct 19 14:03:01 PDT 2007
The Web version of The WELL conferences will be down Tuesday, October 23rd from 2:00 to 4:00 pm Pacific time, while we change the database format.
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Wed Sep 5 14:49:46 PDT 2007
All systems are running fine after the installation of memory.
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Tue Sep 4 14:27:43 PDT 2007
The Web version of The WELL will be down Wednesday, September 5th from 2:30 to 3:15 pm Pacific time, while we add memory to the server.
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Fri Aug 24 09:12:36 PDT 2007
All systems returned to normal at 1:00am after the scheduled downtime.
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Thu Aug 23 09:52:17 PDT 2007
Our colocation facility has announced 30 to 45 minutes of downtime for all systems beginning at midnight tonight, Pacific time, due to emergency network software maintenance.
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Tue Aug 21 14:43:33 PDT 2007
Today at about 2:30 pm US Pacific Time we completed another nice little
facelift to our Web conferencing. Bug reports, browser compatibility hints
and questions may be found in the Engaged conference.
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Wed Aug 4 07:37:49 PDT 2007
Engaged is back up and running. All systems at The WELL are running normally.
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Sat Aug 4 02:49:26 PDT 2007
Engaged is currently down due to a crash of the Oracle database server. We're investigating now.
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Wed May 30 13:28:13 PDT 2007
Engaged will be down for about 5 minutes tonight at 6pm US Pacific Time.
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Mon Mar 19 14:46:30 PDT 2007
There was an incoming mail outage starting around 8:30pm Pacific Time
Saturday lasting till about 9am Sunday. Spooled mail took a while to
arrive after that but we do not believe any mail was lost.
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Tue Feb 27 12:35:18 PST 2007
On Wednesday, Feb 28th, there will be a brief outage of the mail/POP
server (mail.well.com/mh.well.com) so we can add some additional storage to
the mail spool. The upgrade will start at about 3pm US Pacific Time,
and service should be restored in less than an hour.
During the upgrade, you will not be able to pick up new email.
Outgoing email to non-WELL addresses via smtp.well.com may also be
refused with an "Authenticate with POP first" message during parts of
the upgrade. Incoming mail to @well.com addresses will be delayed
until after the upgrade is complete.
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Wed Feb 7 14:13:30 PST 2007
On Sunday, Feb 11, the mail/POP server (mail.well.com/mh.well.com) will
be down from 8am to noon US Pacific Time so we can migrate to a beefed-up
machine. Email service will be totally or partially unavailable during
that process, and delivery of your incoming mail will be delayed until
the upgrade is complete. Go to the Welltech Conference for more info.
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Wed Oct 18 05:30:46 PDT 2006
The replacement of the webmail.well.com server is complete, and much
earlier than expected.
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Mon Oct 16 17:25:58 PDT 2006
Webmail services will be down Wednesday, October 18, from 3 a.m. to
approximately noon, Pacific time.
During this downtime we will replace the webmail.well.com server,
the weakest link in our hardware collection. The replacement box
will make the webmail application run more smoothly; you may even
notice minor speed enhancements in some operations.
All other services, including POP mail from mail.well.com, as well
as Pine and other UNIX mailers at well.com, will remain in operation.
Only webmail will be down, and no mail will be lost in this procedure.
We are sorry for any inconvenience.
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Fri Oct 6 15:02:45 PDT 2006:
All systems at The WELL are back after a successful switch back to our original power circuit.
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Thu Oct 5 16:16:08 PDT 2006:
All systems at The WELL will be down for a
short time Friday, October 6th, between 2 and 3pm. We're switching back to our
regular electrical circuit. We apologize for any inconvenience.
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Thu Sep 28 14:39:10 PDT 2006:
The switch to a new circuit at our colocation site completed, we're back after a brief outage.
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Wed Sep 27 14:43:50 PDT 2006
All systems at The WELL will be down for a
short time Thursday, September 28th, between 2 and 3pm. We need to switch to a different electrical circuit so our ISP can do some electrical work. We apologize for any inconvenience.
For Further Information...
For information about The WELL or for WELL Customer Support, contact:
WELL HelpDesk
The WELL
101 Spear Street, Suite 203
San Francisco, CA. 94105
(415) 645-9300
Email: Write to helpdesk [at] well.com for
more information about The WELL and WELL Customer Support.
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