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Introduction
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There is something terribly right going on...
A mood of doubt and dread has overtaken conversations about the
future of the internet. Late last year, even before it became clear
that the "dot-com bubble" would burst, there was a growing
sense of doubt about the Internet as a viable mass communications
medium - or even a commercial medium. The business models all seemed
increasingly weak; online advertising, micropayments, and subscriptions
were all discredited as money makers. Prominent information sites
like Salon
and Oxygen
cut back; digital retailers no longer seemed to have the edge on
their brick-and-mortar counterparts. To attract the web audience
which was now seen to be far more fragmented, fickle, and
enervated than its TV and newspaper counterparts - information,
electronic commerce and entertainment sites are becoming pithier,
punchier and more self-consciously outrageous. Those of us who thought
the Web might spark a Renaissance uniting commerce, media and the
arts in unprecedented ways now began to wonder if we'd have to sell
coffee mugs and and t-shirts to support our creative
endeavours. Its tempting to think that there is something
terribly, terribly wrong going on right now on the World Wide Web.
More likely, there is something terribly right going on.
We are watching the new, incredibly rich medium of computer-based
communication go through a natural and expectable transition, in
which invention passes from technologists to creative designers.
All media make similar transitions in their early years, and it
has little to do with technology per se.
The software and hardware technologies of the internet and Web
from DSL
and
cable modems to router and server
design to
TCP/IP to broadband
to
HTML to the system of URLs and
internet addresses are brilliant technological achievements.
Nor are they static; they are rapidly being expanded into an always-on,
real-time-access ever-evolving worldwide computer network that will
replace or subsume most other communications and computer technologies.
Powerful though this "global computer" may be, it is not
enough, in itself, to create a viable mainstream communications
medium, or a truly hospitable e-commerce environment.
To cross the threshold, you need something else, something that
technologists, financiers and engineers all tend to ignore, or to
discount as trivial. You need formats -- the story-telling, information-weaving,
and attention-directing conventions that publishers, editors, producers,
writers and designers adopt to systemize their work. The web is
still in its infancy precisely because the formats for mainstream
web medium have only barely begun to be developed. The creation
of these formats, far more than the development of new hardware
and sofware tools, will be the focus of the Internets "killer
app" activity during the next few years. And that will be disorienting,
because the kind of businesses and strategies that develop successful
formats are very different from those which develop successful technologies,
especially in the early stages of a new medium.
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Key to Links:
* Green links link to other sites used
as examples
* Red links link to parenthetical
points by this author
* Yellow links link to general
reference
* Orange links link to documents
on other websites
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