To their delight, many companies are achieving these improved business conditions by utilizing a much-discussed new technique --- Business Process Reengineering (BPR).
Reengineering a business means radically redesigning the way it operates for tremendous improvement in results, profits and customer satisfaction. This new course shows you how BPR works, and how several well known American institutions such as Texaco, Motorola and Hallmark used it successfully.
BPR is a unique combination of many techniques, including:
Total Quality Management
, the basic improvement theory involving specific observing and monitoring process.
Benchmarking
, and how to generate ideas from outside companies and set targets for improvement from a variety of sources.
Customer Satisfaction Management
, and how to use to your advantage customers' perceptions of products and services.
By the end of the course you will thoroughly understand the process of change, and why BPR is causing a tremendous stir in organizations throughout the county. Send for this course now and discover how to:
Reconfigure the basic structure and relationship of individuals within a business.
Discard unneeded activities
Take advantage of automation opportunities
Rewrite the basic models and expectations for each process.
To order, Call AICPA Order Department at 1-800-862-4272
(select sub-menu #1) Mon-Fri, 8:30am-5:30pm EST.
This course is also available through your state society.
Author: Mark T. Czarnecki, CPA, MBA, president of the THE BENCHMARKING NETWORK, Inc. Mark is a consultant and financial executive whose firm maintains performance measures for accounting and financial areas.
