The Technology Refresh Project will begin this Fall to
provide employees with the latest desktop/notebook hardware and software. One machine per
employee will be "refreshed" with more than 4000 computers scheduled for
replacement over a six month period. Together with the new Ethernet network infrastructure
currently being implemented, this project will result in a dramatic impact upon your work.
Once your new system is installed, you can expect faster performing workstations, minimal
downtime, rapid responses to problems, and current and compatible applications that meet
your business needs.
As a result of the rapid change in
technologies, we have evolved as an organization with a complex and difficult to support
computer environment. The current infrastructure does not meet the requirements of the
customers or the requirements of the support organizations. We currently supports 80+ combinations of systems which leads to a higher
per-user support cost and long wait times for workstation assistance to implement simple
In It For Me? (Benefits)
Faster machine Improved data security - automated data
backup Improved productivity and functionality Reduced need for support Improved self-help
Plus, each new workstation or laptop contains a standard
suite of business applications including encryption applications.
Do I Need To Do Now?
There are two actions necessary to
ensure your refresh occurs as scheduled;
Both the Windows 2000 operating system and Windows 2000
suite of application software have advanced features that require training. While training
is not mandatory, it is suggested. The Training team will schedule the training in concert
with a group's installation. Users not able to participate in the scheduled session will
be offered training via computer-based training (CBT) and web-based (browser) options or
have the option to enroll in classroom training on an as-available basis.