MARK K. MCDONOUGH

1650 Barnstead Drive

Reston, Virginia 20194

(703) 762-1864   E-mail: mcdee@well.com

U.S. Citizen

 

QUALIFICATIONS SUMMARY

Versatile training professional with a background in classroom instruction and a decade of experience in the technology sector. Exceptional problem solver with an ability to combine creativity and logic to resolve technical, staff, and customer issues. Resourceful leader and consensus builder, motivating teams to achieve organizational objectives. Effective communicator, easily interacting with technical and non-technical individuals and audiences.  Highly skilled technical writer.

 

 

TRAINING EXPERIENCE

Advanced Solutions, Inc. Fairfax, Virginia

Training Manager 2002 - Present

Manage the training division of the leading provider of CRM software for associations and non-profits.  Manage all internal and external training in North America, working with a staff of 15 trainers.  Coordinate with and develop training for offices in Europe and Australia.  Supervise course development, plan business and marketing strategy, work with sales organization and re-sellers to match training to business needs.  Have increased training revenues by more than 50% since 2004, re-opened Canadian training branch, and revived e-Learning initiatives.  Joined ASI as a trainer in their web subsidiary.

 

TECHNOLOGY EXPERIENCE

Interliant, Inc.(now Navisite), McLean, VA

Web Developer, Product Manager, 1998 - 2002

Led technical initiatives in software development for an application service provider. Collaborated with customers and technical teams to develop, test, and deliver customized software applications that consistently met unique user requirements.

Managed the development and oversaw evolution of a virtual trade show product and a suite of related tools, supervising design, feature development, and testing through three major release cycles. Cultivated and built productive relationships between senior programming staff, sales, marketing, and customers.

 

Thomson Technology Services Group, Rockville, MD

Business Consultant 1996-98

As founder of the Virtual Community consulting practice, worked with top-level management at operating units of this multi-national publishing company both in the U.S. and the U.K., developing internet marketing strategies to capture opinion-leading customers.

 

EDUCATION

Harvard Graduate School of Education, Cambridge, MA, Masters in Education, 1993

Brown University, Providence, RI, Bachelors Degree with Honors in American Studies, 1983

 

 

TECHNICAL SKILLS

Database Administration, Design and Programming (SQL Server, Oracle, Informix)

Interface Design

Testing and Quality Assurance

Programming (Client and Server-Side JS, ColdFusion, ASP)

 

 

OTHER EXPERIENCE

Partner

Focused Treatment Systems, Glen Echo, MD 1994-Present

Co-founder of partnership specializing in the medical aspects of substance abuse treatment.  Co-author of “The Alcohol Withdrawal Treatment Manual,” 1999, with Paolo DePetrillo M.D., Senior Researcher at the National Institutes of Health.

 

American History Teacher

Cambridge Rindge and Latin School, Cambridge, MA 1993-1996

Taught American History to an inner-city population in a vocational high school program.

 

Co-Founder

The Wire, Providence, RI 1986-91

Co-Founder of pioneering cable radio venture, created to deliver tightly-focused audio programming to a national audience via satellite.  Achieved first-round financing from Mitch Kapor, founder of Lotus, Inc.

Deputy Director

Slater Mill Historic Site, Pawtucket, RI 1985-1988

Served as primary financial administrator for industrial history museum with 15 full and part-time employees.

 

Architectural Historian

Freelance/Historic Resource Consultants, Hartford, CT 1983-1993

Completed a wide variety of historic surveys, exhibit plans, preservation planning, and industrial archaeology projects.  Clients included: Connecticut Historical Commission, Amtrak, City of Providence, RI, and Boston Museum of Science.