MARK K. MCDONOUGH
1650
Barnstead Drive
Reston,
Virginia 20194
(703)
762-1864 E-mail: mcdee@well.com
U.S.
Citizen
QUALIFICATIONS SUMMARY
Versatile
training professional with a background in classroom instruction and a decade
of experience in the technology sector. Exceptional problem solver with an
ability to combine creativity and logic to resolve technical, staff, and
customer issues. Resourceful leader and consensus builder, motivating teams to
achieve organizational objectives. Effective communicator, easily interacting
with technical and non-technical individuals and audiences. Highly skilled technical writer.
TRAINING EXPERIENCE
Advanced
Solutions, Inc. Fairfax, Virginia
Training Manager
2002 - Present
Manage
the training division of the leading provider of CRM software for associations
and non-profits. Manage all internal
and external training in North America, working with a staff of 15
trainers. Coordinate with and develop
training for offices in Europe and Australia.
Supervise course development, plan business and marketing strategy, work
with sales organization and re-sellers to match training to business
needs. Have increased training revenues
by more than 50% since 2004, re-opened Canadian training branch, and revived
e-Learning initiatives. Joined ASI as a
trainer in their web subsidiary.
TECHNOLOGY EXPERIENCE
Interliant, Inc.(now Navisite), McLean, VA
Web Developer, Product Manager,
1998 - 2002
Led
technical initiatives in software development for an application service
provider. Collaborated with customers and technical teams to develop, test, and
deliver customized software applications that consistently met unique user
requirements.
Managed
the development and oversaw evolution of a virtual trade show product and a
suite of related tools, supervising design, feature development, and testing
through three major release cycles. Cultivated and built productive
relationships between senior programming staff, sales, marketing, and
customers.
Thomson
Technology Services Group, Rockville, MD
Business
Consultant 1996-98
As
founder of the Virtual Community consulting practice, worked with top-level
management at operating units of this multi-national publishing company both in
the U.S. and the U.K., developing internet marketing strategies to capture
opinion-leading customers.
EDUCATION
Harvard
Graduate School of Education, Cambridge, MA, Masters in Education, 1993
Brown
University, Providence, RI, Bachelors Degree with Honors in American Studies,
1983
TECHNICAL SKILLS
Database Administration, Design and Programming (SQL
Server, Oracle, Informix)
Interface Design
Testing and Quality Assurance
Programming (Client and Server-Side JS, ColdFusion,
ASP)
OTHER
EXPERIENCE
Partner
Focused
Treatment Systems, Glen Echo, MD 1994-Present
Co-founder
of partnership specializing in the medical aspects of substance abuse
treatment. Co-author of “The Alcohol
Withdrawal Treatment Manual,” 1999, with Paolo DePetrillo M.D., Senior
Researcher at the National Institutes of Health.
American
History Teacher
Cambridge
Rindge and Latin School, Cambridge, MA 1993-1996
Taught
American History to an inner-city population in a vocational high school
program.
Co-Founder
The
Wire, Providence, RI 1986-91
Co-Founder
of pioneering cable radio venture, created to deliver tightly-focused audio
programming to a national audience via satellite. Achieved first-round financing from Mitch Kapor, founder of
Lotus, Inc.
Deputy
Director
Slater
Mill Historic Site, Pawtucket, RI 1985-1988
Served
as primary financial administrator for industrial history museum with 15 full
and part-time employees.
Architectural
Historian
Freelance/Historic
Resource Consultants, Hartford, CT 1983-1993
Completed
a wide variety of historic surveys, exhibit plans, preservation planning, and industrial
archaeology projects. Clients included:
Connecticut Historical Commission, Amtrak, City of Providence, RI, and Boston
Museum of Science.