systems
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-- Windows XP/2000/NT: 16 years total work experience
-- Apple Mac OS X / 9.x: 20 years total home experience
-- Basic Linux/Unix, including command line, using Ubuntu, Kubuntu and Unix for Mac OS X

Active Directory user setups and changes; assisting with MS Server 2003 administration, storage and back-up tasks; networking; Citrix remote log-in; PuTTY terminal emulation; Symantec Ghost of images to PCs; Avaya telephony Site Administration and Message Manager client; Angry IP Scanner for network IP discovery; FTP; Nero disc burning.

office
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MS Office 2003 suite: Word, Outlook, Excel, PowerPoint, Access; WordPerfect v.8-12; OpenOffice suite for Windows and Linux; NeoOffice suite for Mac; extensive administrative tasks.

legal
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Interwoven iManage (WorkSite/MailSite) document management system; Legal Solutions pleading forms; Client Profiles and Needles case management programs; Deltaview document blacklining; Omega Legal accounting; importation, formatting, and proofreading of ASCII text file deposition transcripts and scanned exhibits into Concordance; set-up of laptops with LiveNote for depositions; RealLegal E-Transcripts; heavily customized Accutrac legal files database.

media
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Graphic and page layout design of employer marketing materials; firm web site content updating; document and image scanning; PDF creation and editing with Adobe Acrobat Standard; text optical character recognition (OCR) conversion using Acrobat or ScanSoft OmniPage Pro v12-15; PowerPoint presentation design; HTML coding; digital/film photography; photo editing and manipulation.

7/06 to present -- HELP DESK SUPPORT, I.T. DEPT.

-- Supporting, deploying and troubleshooting MS Windows, applications, all computer hardware, printers, scanners and other peripherals, software, telephones, and network connections.
-- Providing desk-side and phone end-user assistance to a 100+ employee law firm in two locations.
-- Significant focus on MS Outlook/Interwoven iManage (WorkSite/MailSite) integration support.
-- Creating and tracking I.T. trouble tickets using firm-created custom MS Access ticket database.
-- Setting up new user accounts and changing existing users in Active Directory.
-- Supporting and troubleshooting HP Digital Senders and updating their address books.
-- Telephony support and user account changes using Avaya Site Administration.
-- Performing Symantec Ghost image installations of Windows and applications.
-- Conference room set-up of laptops with LiveNote for depositions and projector for A/V.
-- Maintaining inventory lists of all hardware, software, passwords and IP addresses.
-- Updating all firm web site content and graphic design of marketing materials.
-- Check-out and check-in of loaned firm-owned laptops and projectors.
-- Creating and updating Help Desk Knowledge Base documentation.

5/06 -- I.T. DEPT. PROJECT ASSISTANT, CONTRACTOR

-- Deployed workstations in a 130+ employee law firm as part of a hardware roll-out.

winter, '05/06 -- M.L.B. ARBITRATION PROJECT ASSISTANT
Boutique law firm, downtown Los Angeles, CA

spring, '04 to summer, '05 -- LITIGATION PARALEGAL
Prominent plaintiff's law firm, Santa Monica, CA

summer, '03 to winter, '04 -- LEGAL ASSISTANT, TEMP
Solo practitioner attorney's office, Marina Del Rey, CA

spring, '00 to summer, '01 -- LITIGATION PARALEGAL, CONTRACTOR
Major movie studio, Santa Monica, CA

winter, '99 to winter, '00 -- TRADEMARK PARALEGAL
Major movie and TV studio, Century City, CA

summer, '95 to fall, '99 -- LEGAL FILES CLERK
Major movie studio, Santa Monica, CA

spring, '94 to fall, '94 -- LEGAL OFFICE ASSISTANT
Superior Court clerk's office, Van Nuys, CA

ENCOMPASSING:

Performed traditional paralegal and legal assistant tasks including: pre-litigation investigation, document production, propounding and responding to interrogatories, and research, involving:

-- Movie industry business litigation.
-- Personal injury cases for solo practitioner.
-- Mass tort product liability case with 800 potential clients.
-- Trademark enforcement and oppositions for a major media company.
-- Baseball player salary arbitration preparations for counsel to three teams.
-- Administering files for a 15,000+ title library of a movie studio.

grad: 9/98 -- PARALEGAL CERTIFICATE, LITIGATION

through an esteemed university's extension night school program, in association with their school of law.

grad: 5/89 -- BACHELOR OF ARTS, JOURNALISM

california state university system
special accomplishment: art director of university magazine