SCOTT CHRISTOPHER DONALD

OBJECTIVE
A stimulating position within an environment that values creativity and technical innovation.
EXPERIENCE
Network Engineering & System Administration Services
San Francisco, California, USA
Independent Contractor 		2002 - Current
http://www.well.com/~scott
Provide a diverse range of technical services to any organization in need of innovative solutions to streamlining, troubleshooting, or simply managing their information systems. Most notable clients have been of the following:
  • Oracle
  • Sony
  • Hewlett Packard
  • NCR
  • Deutsche Bank
  • Chase Bank
  • Best Buy
  • Nordstrom
  • Philip Morris
  • British Telecom
  • Subway Sandwiches
  • VCA Animal Hospital
  • 2003 Matt Gonzalez for San Francisco Mayor Campaign
  • The City of Sonoma CA.
  • Sweet Memory - Now Electronics, Inc.
  • Cherry Lane Publishing - Guitar Shop Magazine
  • CNPV Solar Power SA.
  • State Farm
  • Local 510 Sign & Display
REEF - North America
San Francisco, California, USA
Senior Systems Administrator / Network Engineer 		1999 - 2002
Reef Internetware
Responsible for keeping things running smoothly.
  • Provided technical assistance for 250+ employees operating in a diverse multi-platform network environment.
  • Provided system administration, and an organizational overhaul for a neglected server room.
  • Arranged and Assisted the integration of Information Systems during several partner acquisitions.
  • Created a Company-wide Security Policy saving 100k+ during 2nd round of funding.
  • Provided 24/7 Level #3 Support to the Reef Dev. Team and Reef Customers.
  • Provided SysAdmin duties for CraigsList.org while it was Co-located on the Reef network.
  • Created technical solutions for individuals passionate about their roles in an innovative environment.
  • Developed and implemented policies and procedures for backup and disaster recovery.
  • Built/implemented an online trouble ticket, server status, and inventory tracking system.
  • Administered a wide range of client services through team work, dedication, and adaptive thinking.
Mitsumi Electronics Co. Japan
San Francisco, California, USA
Systems Administrator/e-Commerce Specialist/DBA 		1998 - 1999
http://www.mitsumi.com
Responsible for the initial development of MitsumiDirect.com
  • Responsible for budgeting, purchasing, deploying and supporting all hardware for this project.
  • Responsible for negotiating a service contract with Verio, and use of their collocation facilities,
  • Created/deployed a proprietary Order Processing Engine and customer Support Knowledge Base
  • Technologies used: PERL DBD::DBI, CyberCash, Solid DB, Expect/TCL, RH Linux, Apache, vsftp
  • Services Administered: SMTP, HTTP, SSL, SSH, Anon FTP, DNS, IDS
The WeLL (Whole Earth Lectronic Link)
Sausalito & San Francisco, California, USA
UNIX Systems Administrator 		1995 - 1998
http://www.well.com
Responsible for supporting many areas of The WeLL ISP services.
  • General System Administration both internal and through direct contact with The WeLL Community
  • Contributor to the Design and Maintenance of The WeLL external Customer Support website.
  • Administered The WeLL Commercial Web Hosting Services
  • Created custom Scripts providing convenient account administration capabilities to the customer.
  • Contributed to the creation of processes to audit customer resource usage for billing.
  • Assisted in relocating the Network facilities from Sausalito to China Basin Landing in SF.
  • Assisted with The WeLL/Hooked.net merger, establishing WENET.NET a national ISP.
  • Wore many hats and changed many light bulbs.
The Learning Company
Freemont, California, USA
Technical Support Representative 		1994 - 1995
http://www.learningcompany.com
Responsible for Directly Supporting TLC educational software products.
  • Contracted to assist the Customer Support Team transition through a merger with Broderbund.
  • Started as Level 1 Support Rep. assisting customers with minor HW compatibility and SW issues.
  • Quickly reassigned to level 2 Rep. assisting in more complex technical issues, and special projects.
  • Appointed as Team Lead in support of the Reader Rabbit and Math Rabbit SW series.
EDUCATION
  • Seventeen plus years of professional experience at various levels of Industry.
  • O'Reilly School of Self-education
  • The IETF RFC Index
  • The World Wide Web
  • San Francisco State University, Personal Enrichment in Recording Arts and Performance.
  • Music Annex Recording Studio, Palo Alto, CA. - Two Year Internship
  • ROP, San Mateo, Vocational Training, coursework in Air Travel Occupations
  • Six month Internship with American Eagle Airlines SFO - Ramp Services
  • Graduate - Capuchino High School, San Bruno, Ca.
  • A sincere belief and understanding that for every day I live, my education continues.

To print this document, see below: