MARK K. MCDONOUGH
1650 Barnstead Drive
Reston, Virginia 20194
(703) 762-1864 E-mail: firstname.lastname@example.org
Versatile training professional with a background in classroom instruction and a decade of experience in the technology sector. Exceptional problem solver with an ability to combine creativity and logic to resolve technical, staff, and customer issues. Resourceful leader and consensus builder, motivating teams to achieve organizational objectives. Effective communicator, easily interacting with technical and non-technical individuals and audiences. Highly skilled technical writer.
Advanced Solutions, Inc. Fairfax, Virginia
Training Manager 2002 - Present
Manage the training division of the leading provider of CRM software for associations and non-profits. Manage all internal and external training in North America, working with a staff of 15 trainers. Coordinate with and develop training for offices in Europe and Australia. Supervise course development, plan business and marketing strategy, work with sales organization and re-sellers to match training to business needs. Have increased training revenues by more than 50% since 2004, re-opened Canadian training branch, and revived e-Learning initiatives. Joined ASI as a trainer in their web subsidiary.
Interliant, Inc.(now Navisite), McLean, VA
Web Developer, Product Manager, 1998 - 2002
Led technical initiatives in software development for an application service provider. Collaborated with customers and technical teams to develop, test, and deliver customized software applications that consistently met unique user requirements.
Managed the development and oversaw evolution of a virtual trade show product and a suite of related tools, supervising design, feature development, and testing through three major release cycles. Cultivated and built productive relationships between senior programming staff, sales, marketing, and customers.
Thomson Technology Services Group, Rockville, MD
Business Consultant 1996-98
As founder of the Virtual Community consulting practice, worked with top-level management at operating units of this multi-national publishing company both in the U.S. and the U.K., developing internet marketing strategies to capture opinion-leading customers.
Harvard Graduate School of Education, Cambridge, MA, Masters in Education, 1993
Brown University, Providence, RI, Bachelors Degree with Honors in American Studies, 1983
Database Administration, Design and Programming (SQL Server, Oracle, Informix)
Testing and Quality Assurance
Programming (Client and Server-Side JS, ColdFusion, ASP)
Focused Treatment Systems, Glen Echo, MD 1994-Present
Co-founder of partnership specializing in the medical aspects of substance abuse treatment. Co-author of “The Alcohol Withdrawal Treatment Manual,” 1999, with Paolo DePetrillo M.D., Senior Researcher at the National Institutes of Health.
American History Teacher
Cambridge Rindge and Latin School, Cambridge, MA 1993-1996
Taught American History to an inner-city population in a vocational high school program.
The Wire, Providence, RI 1986-91
Co-Founder of pioneering cable radio venture, created to deliver tightly-focused audio programming to a national audience via satellite. Achieved first-round financing from Mitch Kapor, founder of Lotus, Inc.
Slater Mill Historic Site, Pawtucket, RI 1985-1988
Served as primary financial administrator for industrial history museum with 15 full and part-time employees.
Freelance/Historic Resource Consultants, Hartford, CT 1983-1993
Completed a wide variety of historic surveys, exhibit plans, preservation planning, and industrial archaeology projects. Clients included: Connecticut Historical Commission, Amtrak, City of Providence, RI, and Boston Museum of Science.