Noah
Jacobs
Albany, CA 94706
E-mail: noahj@well.com
SUMMARY
A computer
systems generalist with experience in all phases of commercial software
development. A person with both excellent technical abilities and
outstanding communications skills, able to quickly learn, use, and
teach new technologies.
EXPERIENCE
2002-Present
OSI Software,San Leandro,
CA
Technical
support engineer. Provide support for the PI system, a real-time data
collection and analysis system for process control data. Support both
client and server applications on Windows, UNIX, and VMS. Assist
independent software vendors in the use of proprietary programming
interfaces, including traditional C language APIs (PI-API), COM
interfaces (PI-SDK), and integrated development environments (PI-ACE)
in C, C++, C#, Visual Basic 6 and Visual Basic.NET.. Write support
solutions for company support website.
1992-2002
ISI ResearchSoft (formerly Niles Software) Berkeley,
CA
Started on
technical support staff,
advanced to development group of the leading vendor of software for
management
of bibliographic information. Varied responsibilities in all phases of
product
development, including:
- Programming:
Cross-platform application
development in C/C++ using Microsoft and Metrowerks compilers;
integration with
Microsoft and Corel Office software using COM, C-language APIs, and
Visual
Basic/VBA.
- Build
and configuration management:
Managed source code databases using Visual SourceSafe and Perforce; had
primary
responsibility for product installers built with InstallShield, WISE,
and
MindVision VISE installation toolkits.
- Documentation:
Wrote both printed and
on-line documentation using FrameMaker, ForeHelp, Acrobat, and other
text and
HTML tools.
- Network
administration: Managed multi-site
mixed Windows NT/Macintosh/UNIX network. Experience managing web, DNS,
DHCP,
WINS, proxy, and mail servers.
- Technical
Support: Provided first level and escalation support for over
200,000 users.
Participated in hiring and training new support staff.
1981-1992
Self-employed San Francisco, CA
Computer
consulting, technical writing and
data entry.
1980-1981
U.S. Dept. of Energy San Francisco, CA
Legal
Analyst, DOE Office of Hearings and
Appeals. Reviewed appeals submitted for relief from federal energy
price and allocation regulations.
VOLUNTEER
EXPERIENCE
1988-1990
San Francisco Park & Recreation Dept. San Francisco, CA
Natural
resource inventory of Glen Canyon
Park, SF. Conducted independent botanical survey; sat on advisory
committee
overseeing inventory by contractor.
EDUCATION
University
of California Davis,
CA
B.A., Dramatic Art. 1978
INTERESTS
Gardening,
bicycling, musical instrument construction.