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Using WELL Email |
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If you have a Complete Plan account, you have a mailbox at The WELL. To determine your Plan, log into Billing Information Center. Questions:How can I use The WELL's Webmail to read my mail?
Answers: How can I use The WELL's Webmail to read my mail? Wherever you are, if you can log into the Web, you can read your WELL mail using the Mail at The WELL page. How can I bring my mail to my computer? You can configure any POP (post office protocol) email program to retrieve your mail to your own computer. Most Web browsers include a mail module, or you can use a stand alone program like Eudora or Outlook Express. Use the following settings:
To keep spammers from relaying through our mail servers and to improve the mail servers' performance, we require authentication. This means that if you use smtp.well.com as your outgoing mailserver, in order to send mail, you will need to check for new mail first, wait 30 seconds, and then send any mail. Once you've done a check for new mail you are authenticated to send mail for 30 minutes. If you see a "Relaying Denied-authenticate with POP first" error message when trying to send email, simply pick up your mail before sending any with our SMTP server. Some Internet Service Providers do not allow their customers to use an external SMTP server such as ours when you are dialed into their network. If this is the case with your ISP, you must put their SMTP server in place of smtp.well.com in your mail program. Even if you do not have to use their outgoing mailserver, you may find it more convenient since you would not have to authenticate before sending outgoing email. Can I use Secure POP to get my WELL mail? Secure POP encrypts your username and password when you connect to The WELL's mail servers. You will need a fairly recent version of your mail program to use secure POP. Set your mail program to receive your WELL mail using the instructions above. Then follow the appropriate instructions to use secure POP. How can I use a Unix mail program on The WELL to read my mail? You can use an ssh application to come to well.com, log in with your username and password, and then use a Unix mail program. The recommended program is called Pine, and you may find help for it on various sites, in the PicoSpan menu once you log in, or with the Pine Help command in Pine itself. Type pine at the OK prompt to open Pine, or use the WELL menu system to manage your email. If you do not see a menu when you connect, type set menus at the OK prompt. Can I forward my WELL mail to another address? If you need to forward your WELL mail to any other Internet mailbox, ssh to your WELL account, log in, press Return for menu and enter gomenu mailset to request the mailset menu, where you'll find a number of useful mail commands. Can I add more email addresses to my WELL account? If you would like more email addresses at The WELL, use your login and password to sign up for an ExtraMail account. What can I do about spam? If you receive SPAM or unwanted commercial email at The WELL, please see Spam and SpamAssassin. How do I remove mail copies from mail.well.com? If you receive mail from Helpdesk asking you to remove a large amount of mail from The WELL's mail server, please go to Removing Mail from The WELL's Mail Server for more information. For Further Information... For information about The WELL or for WELL Customer Support, contact: WELL Helpdesk
email: helpdesk@well.com for more information about The WELL and WELL Customer Support. |
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