WELL System Status

CURRENT STATUS:

Saturday October 3, 2020  9:53 AM PDT

All systems are functioning normally.

Tomorrow, Sunday October 4, there will be a brief interruption in service for web conferencing, web mail, and billing, during a window between 6-7 AM PDT (9-10 am PDT) as we install security updates. Downtime should be only a few minutes while the system restarts.

Sunday June 7, 2020 10:30 AM PDT

New security cert installation was successfully completed earlier this morning. If you’re still experiencing problems with email or Well access, please report them to helpdesk@well.com.

Friday June 4, 2020 9:00 PM PDT

As of May 30,2020, a handful of users have reported problems with their email and other communications with the Well, caused by a piece of mis-configured software from our security certificate provider. We have obtained updated certificates and will install them over the weekend.

Friday May 29, 2020 3:00 PM PDT

The WELL has not had any reports of blacklisting or failed email attempts in the past ten days.

Sunday May 10, 2020, 10:50 AM PDT

Outlook.com still seems to be blocking well.com email addresses, but there’s a workaround: ask your correspondent to whitelist your Well email address. In the outlook.com web app, have them go to Settings (the gear icon in the upper right of the screen), then View all Outlook settings. They should select Junk email from the index to the left, and add your Well email to the Safe senders and domains list.

Wednesday May 6, 2020, 11:03 AM PDT

Well email blocking has been lifted by Comcast and Hotmail, but may still be blocked by Outlook. We are aware and are working actively to resolve this.  The Conferencing system is not affected.

Sunday 8/29 3:30p PDT: All email systems running properly.

Thursday 8/30 6:25a PDT: Mail from the WELL’s mail server is currently being blocked by AT&T/Prodigy’s servers. You may receive bounce-back errors when sending email to some recipients. We have contacted AT&T/Prodigy to have the block removed.

Wednesday 8/29 2:00p PDT: All systems running properly.

Wednesday 8/29 12:00p PDT: We are currently investigating connection problems for both web and SSH access to The WELL.